Issue list is an organisational ticketing system for incidents, issues or problems where all the necessary details around the issue can be managed from Kapture.io, creating also a complete traceability of the process and control of this issue from its start to resolution.
When an administrator or manager user (to learn more about users, click here) defines a issue list all data about the problem, its cause and corrective action must be defined:
- Issue/action: problem or incidence that needs to be solved.
- Id: automatically generated by KaptureIO
- Issue type: drop-down list. This can be configured by manager or administrator users in Account settings>Categories (to learn more about Categories, click here)
- Cause: reason o reasons causing the problem
- Corrective action: actions to be taken to solve or fix the problem
- Observations: any extra information related to the issue, its cause or corrective action.